Business Wire

Bad Experiences Put $3.1 Trillion in Annual Global Consumer Spending at Risk

PROVO, Utah & SEATTLE--(BUSINESS WIRE)--Bad customer experiences lead directly to lost revenue, as a negative interaction can mean losing customer loyalty and the potential for additional spending in ...
Fast Company

The cost of ignoring customer experience: Why poor service is your biggest expense

Customer experience is no longer just a part of your business—it is your business. In a world where expectations are higher than ever, overlooking the importance of delivering excellent service can be ...

41% of consumers still want a human on the phone. Is it too late to fix the voice gap?

Sinch reports that 41% of consumers still prefer talking to a human for support, highlighting a widening gap as businesses neglect voice services.
KTLA

Bad Customer Experiences Put Nearly $4 Trillion at Risk in Global Sales

PROVO, Utah and SEATTLE, Nov. 19, 2024 /PRNewswire/ -- Businesses around the world risk $3.8 trillion in sales due to bad customer experiences - a figure $119 billion higher than last year. New ...
Forbes

Your Customer Experience Is Leaking Revenue — Here’s Where To Look

This voice experience is generated by AI. Learn more. This voice experience is generated by AI. Learn more. Businesses around the world risk $3.8 trillion in sales every year due to bad customer ...