The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...

The Federal Communications Commission (FCC) is considering new rules requiring customer service agents to be based in the United States, with the proposition that Americans receive better support when ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.