Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...
If repeat business is your goal, good customer service is essential. According to a recent survey, one bad customer service call will send most customers away permanently. Since repeat customers bring ...
I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...
Robert Grunfeld, who had a ticket on a United Airlines flight from Newark to Tel Aviv, says a representative offered to rebook him on a flight to Israel if the airline canceled his flight. United then ...
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