Opinions expressed by Entrepreneur contributors are their own. Everyone has at least one cringeworthy customer service story. Sometimes it is amusing to learn about how a vendor and merchant botched ...

Customer service sets great businesses apart from the rest by ensuring buyer satisfaction. Happy customers are often repeat customers, requiring no additional cost-of-acquisition expenses. Keeping ...

Mary Kay Inc., a global direct sales leader in beauty and skincare innovation, entered 2026 with momentum, securing a ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

These short and wildly effective customer service improvement steps will set you well on your way toward becoming “the Ritz-Carlton of Industry X” or “the Zappos of Industry Y.” Opinions expressed by ...