A PubMed study, “Using patient feedback to drive quality improvement in hospitals,” shows that structured feedback reviews improve processes and deepen trust, especially when leadership is involved.

'It truly has proven to be an additional layer of support to enhance patient care and outcomes,' nurse executive says. What began as an innovative way to monitor and care for COVID-19 patients at the ...

Higher nurse turnover in hospitals was associated with an increase in patient falls, according to a December study published in JAMA Network Open. Long-term care operators may be able to learn from ...

Stephanie Conquest, RN, administrator of Franklin, Tenn.-based Vanderbilt Surgery Center Cool Springs, joined Becker’s to discuss key strategies for enhancing quality and patient satisfaction and the ...

Falls are a serious public health problem globally, particularly in acute care hospitals, where hospitalized patients are at high risk for falls and may experience adverse outcomes such as prolonged ...

The Orthopaedic Joint Reconstruction Program at 250-bed Gottlieb Memorial Hospital in Melrose Park, Ill., achieved an outstanding score in the 99th percentile range in the first quarter of 2009 on CMS ...

Nurse burnout was linked to lower healthcare quality and safety as well as lower patient satisfaction, according to a new review and meta-analysis. The report was published Tuesday in JAMA Network ...

Hospitals across the United States are always looking for ways to reduce costs and avoid medical malpractice lawsuits, while not sacrificing quality of health care. So how are hospitals impacted when ...

In our hyperconnected world, seamless communication is the norm. From the latest news to customer service chats, consumers expect streamlined interactions. However, the healthcare and healthtech ...

Hospital leaders are increasingly prioritizing patient satisfaction, understanding that the experience of the patient impacts hospital finances, reputation and physician satisfaction. But one of the ...

The Orthopaedic Joint Reconstruction Program at 250-bed Gottlieb Memorial Hospital in Melrose Park, Ill., achieved an outstanding score in the 99th percentile range in the first quarter of 2009 on CMS ...