“You are the patient experience,” Lt. Col. Clausyl J. Plummer said to a group of health-care providers gathered in Walter Reed National Military Medical Center’s Clark Auditorium for Grand Rounds on ...

A series of Mondays in 2025 saw me carry a box of creative writing prompts, balanced like a baby on my hip, and push one palm ...

Next phase patient experience focuses on clear communication and care coordination to improve satisfaction and outcomes in hospitals.

Throughout my medical training and then practicing as an intensivist, my entire identity as a physician was rooted in being at the bedside. Healing, I believed, required proximity; only by being ...

A PubMed study, “Using patient feedback to drive quality improvement in hospitals,” shows that structured feedback reviews improve processes and deepen trust, especially when leadership is involved.

Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...

Find out how they plan to boost patient experience in the years to come. The COVID-19 pandemic put patient experience on the back burner, but a survey from HealthLeaders suggests that this key ...

Since the onset of the pandemic, patient experience scores from Press Ganey, a firm with more than 40 years of experience in patient experience, have taken a drastic dive – with much of the data ...

Medical treatments can disrupt a person's emotional and mental well-being. The fear of the unknown, concerns about test results, financial accessibility to care, and medication side effects can ...

As we come to the end of another year, the changes and challenges of 2025 could yield opportunities for patient experience work in 2026. At the start of this year, we anticipated the launch of a new ...