Last August, we first wrote about Olark, a Y Combinator-funded startup that gave e-commerce site owners a simple way to interact with their customers: an IM widget. Now, Olark is expanding the ...

“At Olark, we do All Hands Support. Not just because we need to do support, but because we want everyone in the company to get to know customers. We’re all human beings: we all feel; we all want; we ...

Olark, a Y Combinator-funded startup (re)launching today at Demo Day (it was previously branded hab.la), has made the ability to embed chat into a site incredibly simple. For free, site owners can ...

Olark is a user-friendly real-time chat tool with lots of bells and whistles for paying users. But some reliability issues prevent this vendor from reaching the top tier of live chat solutions. Why ...