Next phase patient experience focuses on clear communication and care coordination to improve satisfaction and outcomes in hospitals.

From real-time communication updates to bedside interactions, hospitals and health systems are increasingly focused on enhancing personalization to drive patient experience improvements. Becker’s ...

A PubMed study, “Using patient feedback to drive quality improvement in hospitals,” shows that structured feedback reviews improve processes and deepen trust, especially when leadership is involved.

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

The right approach and technology create a more meaningful and streamlined experience, reducing the workload for staff and allowing patients to feel more engaged and supported throughout their care.

Please provide your email address to receive an email when new articles are posted on . Creating the ideal patient experience begins with developing a good team culture. Every part of the patient’s ...

This year, National Patient Experience Week is observed from April 28 through May 2. This annual event celebrates and recognizes the dedication of healthcare professionals who enhance the patient ...

As we get further away from the Covid-19 pandemic of 2020, we are still feeling the repercussions four years later. As one of the hardest-hit sectors, it’s no surprise that one of the industries that ...

Financial toxicity persists, with 17% of patients avoiding follow-up care due to high costs, impacting quality of life and treatment decisions. Prior authorization delays affect 69% of patients, ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Throughout my medical training and then practicing as an intensivist, my entire identity as a physician was rooted in being at the bedside. Healing, I believed, required proximity; only by being ...