During a HealthLeaders panel on AI and patient engagement, executives focused on using the technology to create what patients really want: A more intuitive care experience.

Ruthie Davi, vice president of statistics and regulatory innovation at Medidata, highlights the value of technology in rare ...

Digital tools play an important role in enhancing the patient experience but patients and pharmacy teams also value personal interactions. This finding comes from CVS Health's latest Rx Report. Noting ...

Digital healthcare tools, from patient portals and telehealth to remote hospital monitoring systems and consumer wearables, are putting consumers in the healthcare experience driver’s seat. Healthcare ...

Next phase patient experience focuses on clear communication and care coordination to improve satisfaction and outcomes in hospitals.

The pharmaceutical industry invests billions of dollars 1 in digital tools and technologies. But for all the online surveys, feedback loops, and digital portals introduced to improve the patient ...

Can you imagine if you were shopping online and placing an order took eight hours? What if your order took 26 days to arrive? Sadly, this is the current state of many Americans’ struggle to schedule a ...

When patients are prescribed complex therapies — like specialty drugs, cell and gene treatments, or high-cost biologics — the path to treatment is rarely straightforward. Filling a prescription can ...

Health systems are investing heavily in the patient experience. At Springfield Clinic, that strategy is critical to continued sustainability in a complex market. Despite recent missteps by disruptors ...

Bethesda, Md.-based GetWellNetwork will roll out its Person Engagement Index to measure patients’ ability to actively participate in their healthcare. The index generates a patient-specific score ...

Traditional virtual engagement often forces patients into a corporate mould – a 60-minute, high-pressure web meeting where ...

The name has been changed to the Experience of care improvement self-assessment to reflect the experiences of communities more broadly including those who do not currently access services but have a ...