Educating patients on how to navigate the billing process is essential in creating a positive patient financial experience. April 23-29 is patient experience week, and HealthLeaders is helping to ...

Next phase patient experience focuses on clear communication and care coordination to improve satisfaction and outcomes in hospitals.

A PubMed study, “Using patient feedback to drive quality improvement in hospitals,” shows that structured feedback reviews improve processes and deepen trust, especially when leadership is involved.

Sometimes people in the healthcare industry over think issues. It's all done with the best intentions, but a simple concept such as patient satisfaction can be made to appear as complex as ICD-10. Set ...

A new study from Stanford University, published Jan. 19 in Patient Education and Counseling, evaluates the effectiveness of patient mindset training on provider learning and behavior. Past research ...

BETHESDA, Md., Sept. 15, 2025 /PRNewswire/ -- Mytonomy today announced the launch of its modern Written Education Library, a major expansion to its award-winning patient education library, as well as ...

As is the case with any industry, it is important for healthcare organizations to understand the consumer of their services. What drives their engagement and what are their pain points? During the ...

Last year was a crucial year of learning for spine and orthopedic leaders, with artificial intelligence understanding and implementation being a top priority for many. Other changes surgeons are ...

Researchers from Unity Health Toronto led a first-of-its kind trial in which Indigenous actors were trained to perform as patients and evaluate health care providers who completed intensive and brief ...

Patient testimonies have historically been left out of continuing medical education. In recent years, the Accreditation Council for Continuing Medical Education began to include patient perspectives ...

When patients are prescribed complex therapies — like specialty drugs, cell and gene treatments, or high-cost biologics — the path to treatment is rarely straightforward. Filling a prescription can ...