This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. DENVER (KDVR) — Artificial intelligence is ...

In a survey, 62% of respondents reported ending their relationship with a company or canceling a service thanks to phone-based customer service. My title is Senior Features Writer, which is a license ...

The School District of Philadelphia has launched an AI-powered platform that allows families, students, staff and community members to share feedback and ask questions. Let's Talk, created by ...

I bet Mark Gibbs’ mailbox is chock full of replies to his BackSpin column, “Talking to customer service”. Allow me to add another to the pile. My company tried using a navigable menu for customers ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...