Throughout my medical training and then practicing as an intensivist, my entire identity as a physician was rooted in being at the bedside. Healing, I believed, required proximity; only by being ...

This year, National Patient Experience Week is observed from April 28 through May 2. This annual event celebrates and recognizes the dedication of healthcare professionals who enhance the patient ...

The Beryl Institute kicked off its Patient Experience Conference 2012 yesterday in Fort Worth, Texas, with a video illustrating the role of every hospital employee in patient experience. The video, ...

The healthcare industry is undergoing a significant transition period. Patients now expect the same level of convenience, personalization, and transparency from their healthcare providers that they ...

A series of Mondays in 2025 saw me carry a box of creative writing prompts, balanced like a baby on my hip, and push one palm ...

As healthcare continues its shift toward value-based care, one factor is becoming impossible to ignore: patient experience isn’t just about satisfaction — it’s directly tied to reputation, ...

As digital transformation rewrites healthcare delivery, patients are no longer judging providers solely on bedside manner or even clinical outcomes. Increasingly, they’re asking, “Can I trust you with ...

Patient experience leader Jennifer Carron explains why healthcare lags in customer experience and how real-time feedback is changing the game. Jennifer Carron, patient experience officer for BJC ...

Please provide your email address to receive an email when new articles are posted on . The Longitudinal Patient Experience was proposed to combat challenges faced by hand surgeons. Instead of a ...

Smart, scalable and people-centered solutions should be at the heart of everything we do in healthcare. Before the digital revolution transformed healthcare, paper-based systems and traditional ...

ATLANTA--(BUSINESS WIRE)--The Emergency Department (ED) is a crucial entry point for many seeking medical care. However, recent data reveals significant disparities in the patient experience between ...

When patients are prescribed complex therapies — like specialty drugs, cell and gene treatments, or high-cost biologics — the path to treatment is rarely straightforward. Filling a prescription can ...