What was originally designed in the 1970s as a consumer protection mechanism is increasingly being used as a primary customer service channel. From the cardholder’s perspective, the shift is ...

A new report ascribes a cost to the "annoyance economy": All that we pay in lost time and money for the hassles of life as an ...

Now weeks behind schedule, some federal retirees are still waiting on key tax forms to arrive by mail. Others are struggling to contact OPM for assistance.

Franchise AiQ, a leading provider of AI solutions for home services franchises, offers a suite of tools designed to help ...

Two contractors, while they generally agreed with the way priorities were ranked in a survey of their peers, had their own ...

A new 2026 budget deal gives Social Security a $50 million customer service boost. Here's what it means for retirees and ...

Both Qatar Airways and Eithad Airways have canceled flights as Iran escalates attacks on Qatar and the United Arab Emirates.

Deutsche Telekom, the German cell provider—which holds a majority stake in T-Mobile—is partnering with ElevenLabs to enable ...

Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance automation and human support.

Illegal telemarketing calls were the top consumer complaint in Missouri in 2025, with over 33,600 reports to the No-Call Unit ...

More than 860,000 people will have to file regular financial updates with HMRC from April as a new government tax programme is rolled out. Read this, our latest What it's really like to be a ...

Illegal telemarketing calls were the top consumer complaint in Missouri in 2025, with over 33,600 reports to the No-Call Unit ...