I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...

What was originally designed in the 1970s as a consumer protection mechanism is increasingly being used as a primary customer service channel. From the cardholder’s perspective, the shift is ...

Significant computer network problems are impacting the operations of the Lawrence Journal-World, resulting in some customer service changes for this week. Customers of the newspaper are asked to ...

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have ...

Spam calls, junk fees, and customer service hassles are draining $165 billion a year from Americans, according to a new report. Here’s what you can do about it.

Now weeks behind schedule, some federal retirees are still waiting on key tax forms to arrive by mail. Others are struggling to contact OPM for assistance.

Franchise AiQ, a leading provider of AI solutions for home services franchises, offers a suite of tools designed to help ...

Olive has been around for years, but has recently become more sophisticated after the supermarket partnered with Google. Shoppers are noticing some oddities.

Two contractors, while they generally agreed with the way priorities were ranked in a survey of their peers, had their own ...

FlexJobs research identifies 25 high paying remote jobs hiring now with no experience required, with salaries up to 68000 across entry level roles.

Burger King, home of the whopper, is making its first change to its best-selling menu item in nearly 10 years after consumers complained.

Slang AI, the first and leading AI platform purpose-built for hospitality, announced that it has secured $36 million in Series B funding led by US Venture Partners (USVP), bringing the company’s total ...