I may be angry (and have every right to be), but I always take a deep breath before I get on the call so I can come in calm. I remember that the customer service rep isn't the person who created the ...

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

What was originally designed in the 1970s as a consumer protection mechanism is increasingly being used as a primary customer service channel. From the cardholder’s perspective, the shift is ...

A viral TikTok shows a Spectrum customer service rep yelling and berating a caller who tried to cancel the service.

There is a classic Saturday Night Live sketch where Roseanne Barr "helps" a customer by saying exactly what every representative is actually thinking. I’ve even seen that sketch used as a training ...

Significant computer network problems are impacting the operations of the Lawrence Journal-World, resulting in some customer service changes for this week. Customers of the newspaper are asked to ...

During parent company Restaurant Brands International’s third quarter earnings call, chief executive officer Josh Kobza said ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...

For months, callers to the Washington state Department of Licensing who have requested automated service in Spanish have ...

IT Max Global and Microsoft UAE showcased how agentic AI and Copilot technologies are transforming customer experience from ...

Spam calls, junk fees, and customer service hassles are draining $165 billion a year from Americans, according to a new report. Here’s what you can do about it.

Now weeks behind schedule, some federal retirees are still waiting on key tax forms to arrive by mail. Others are struggling to contact OPM for assistance.