PEACE REGION TRAGEDY — Premier DAVID EBY assumed the role of Canada’s consoler-in-chief late Tuesday when asked for his message to parents who may feel uneasy about sending their kids to school in the ...

Lean Solutions Group (LSG), a global leader in AI-powered, expert-enabled business operations, today announced new AI-based ...

Strengthen your customer relationships by addressing these eight key customer experience failures.

Over half of U.S. adults are using large language models (LLMs)—such as ChatGPT, Gemini and Copilot—in some capacity. Whether ...

Automation can erode loyalty, which is why it's important to keep emotional understanding at the center of CX.

B2B decisions aren’t purely rational. Emotion drives buyer behavior and shapes how companies lead, sell, and operate. Here’s why empathy is a business edge.

Critics say it's hard to shake the trauma they carry to work from recent newscasts, complaining that the empathy gap at work ...

BMO Insurance’s term life, universal life, whole life, term 100, and select critical illness policy clients are gaining access to New York-based Empathy’s bereavement support service, the insurer ...

“You start off with customer experience (CX) 1.0 and it was all about efficiency, about being transactional,” says Charlotte Bruton, director of innovation, AI and technology at agency Iris. “We were ...

Have you noticed that the best books and movies are so totally immersive you feel as if you've actually entered the world they depict? Which is why I'd argue that the people most skilled in content ...

Mozoon AlMheiri speaks to us about the festival and her vision Add as a preferred source on Google Mozoon AlMheiri, Assistant Festival Director, Emirates Airline Festival of Literature. For Mozoon ...