CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built on LAMs.

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal year 2026 (Aug. 1 – ...

SAN FRANCISCO--(BUSINESS WIRE)--Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced the Genesys Cloud™ platform reached nearly $1.9 billion annual recurring revenue ...

Genesys positioned as a Leader for its breadth of offering and omni-channel capabilities Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced its recognition as a ...

In a move that underscores its commitment to AI-powered customer experience innovation, Genesys announced Genesys Cloud AI Studio on June 25, 2025. This new AI command center is described by the ...

SAN FRANCISCO & COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, and TeKnowledge, a global company providing expert technology ...

New agentic Copilot and Virtual Agent capabilities with native A2A and MCP interoperability help enterprises accelerate readiness for large-scale, responsible AI orchestration that fuels operating ...

Genesys Cloud AI Guides, the first capability released for Genesys Cloud AI Studio, will equip brands to rapidly design, deploy and govern virtual agents that can operate with greater autonomy across ...

At Enterprise Connect 2024, Genesys was the winner in the Best Innovation in Customer Experience category for AI Experience, described as “integrating generative AI for agent productivity.” However, ...

Genesys AI fuels the future of experiences for organizations across sectors SAN FRANCISCO, Aug. 30, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, today ...

Genesys continues to seize market share driven by strong demand for cloud experience orchestration platform SAN FRANCISCO, June 7, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered ...