Up to 40% of AI-enabled CX initiatives fail. The CX tools themselves are rarely the problem; more of the challenge is the data feeding the tools. The data trap is the growing gap between the static ...

A well-thought-out crisis communication plan acts as a safety net. It allows your team to respond with confidence and clarity ...

A digital marketing proposal is a comprehensive document that outlines a company’s digital marketing strategy and the actions ...

Customer expectations are shifting, and engagement with traditional loyalty programs continues to decline. Many organizations still struggle to align loyalty initiatives with measurable business ...

A new Crown Street cafe is bringing a taste of Turkey to Wollongong. The new eatery, named Cafe Persona, comes from Max and Sara Barry, immigrants trained in business and industrial engineering, but ...

James Ratcliff joined GameRant in 2022 as a Gaming News Writer. In 2023, James was offered a chance to become an occasional feature writer for different games and then a Senior Author in 2025. He is a ...

Sega and Atlus have published the first press release for the Persona series’ 30th anniversary in 2026. It reveals that the companies will hold the first live stream covering new merchandise and ...

Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

Customer journey analytics software aims to help businesseses understand, optimize and personalize every step of the customer experience. By aggregating and analyzing data from touchpoints across both ...

It’s hard to believe, but it wasn’t that long ago when retailers relied on very different ways to create awareness for their potential customers. Remember flyers in the Sunday paper? Catalogs mailed ...

Search is changing faster than ever – and 2026 may be the year it fully breaks from the past. Over the last year, AI has reshaped how people discover, decide, and convert, collapsing the traditional ...