Strengthen your customer relationships by addressing these eight key customer experience failures. Opinions expressed by Entrepreneur contributors are their own. Failures like over-automation, ...

Abstract: The growth of retail data has made it possible to use machine learning to better understand customer behavior and improve decision-making. This paper examines supermarket sales data and ...

Personalization may be the promise, but the retail experience that customers get from their favorite brands often tells a different story.

When Gorick Ng was starting out, he didn't know the rules. He didn't even know they existed. But as he soon found out, there are a whole slew of "unspoken rules" that are essential to achieving career ...

A chatbot is still a chatbot. And that’s the problem. While GenAI has helped contact centers deliver better automated experiences, these gains are strictly incremental, not transformational. Customers ...

We bring you some good news about schools in a place you might not expect. By Sarah Mervosh As recently as 2013, Mississippi ranked 49th in the country for education. Its standing seemed predictable, ...

Abstract: Consumer segmentation is a significant factor in evolving targeted marketing plans and enhancing user involvement inside e-commerce sites. One cannot dispute this gift. Traditional ...

Chief among the burdens weighing upon the weary sports parent—worse than the endless commutes, the exorbitant fees, the obnoxious parents on the other team—is the sense that your every decision has ...