Over the past six quarters, the Charlotte-based company rolled out AI voice, AI chat and machine-learning tools in call-center operations.

“County Communications received a call from a male who falsely identified himself and claimed he was scheduled to appear in court. The caller stated he saw on Facebook that there was a bomb at the ...

The NC Lottery offers several draw games for those aiming to win big. Here's a look at Monday, March 2, 2026 results for each game: Check Powerball payouts and previous drawings here. Check Pick 3 ...

Let us know which local city or town you think has the worst daily drive to and from work. As one driver put it, “Now it’s a ...

New express lanes along Interstate 485 through parts of Charlotte are now open, which could aid commuters and drivers from York and Lancaster counties ...

Let us know which local city or town you think has the worst daily drive to and from work. As one driver put it, “Now it’s a ...

The victim died at the scene after crashing into two tractor trailers, according to the South Carolina Highway Patrol.

After a week in a Cavalry Blue 2026 Toyota Corolla Cross XLE AWD in Charlotte, I discovered an unexpected reason this trim ...

Jackson Hewitt is hosting a community hygiene drive and hot chocolate event Friday to support families impacted by domestic ...

The company made the announcement on Feb. 25 after Waymo's driverless cars were spotted in a parking lot in Uptown Charlotte ...

Despite tariffs, persistent inflation worries and a challenged labor market, Charlotte continues to outpace its peers, with ...